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Exchanges & Returns

Refunds

We take special care to ensure the high quality of our products so goods are inspected before packaging to ensure they are in excellent condition. Products are also packaged carefully to ensure a minimal chance of damage during transit. However, we know that occasionally faults will be overseen. We will gladly offer an exchange on a faulty item. All returns or exchanges in this case are subject to us receiving the item back within 7 days of you receiving the item. ALL RETURNS & EXCHANGES (including faulty items) MUST BE NOTIFIED to The Munchkin Patch by email within 24 hours of receiving the package.

Any faults found to have been caused through neglect or intentional misuse, will instantly void this guarantee.

Please send us an email at orders@munchkinpatch.ca prior to returning your purchase to get return authorization. Returning items without any notice in the suggested ways will not be accepted.

Please note any sale item (s), hair accessories and swimwear (due to hygiene reasons) are not exchangeable or refundable.

Exchanges

We want you to be happy each and every time you shop with us! While we cannot refund for wrong choice or change of mind, we will happily exchange the product or issue a store credit within 7 days of receipt.

All items must be returned in their original condition, unworn, unwashed with tags and packaging intact and accompanied by proof of purchase. We reserve the right to refuse if not returned in original condition.

Please note it will be the purchaser’s obligation to cover all additional postage costs.

Please send us an email with your name, contact details, invoice number and details of your preferred replacement choice (Item name, colour & size) prior to exchanging your purchase to get an exchange authorization and to ensure you receive your preferred exchange choice. Returning items without any notice in the suggested ways will not be accepted.

We do strongly recommend that you use postage with a traceable method as we cannot be held responsible for damaged or lost return packages.

Please note any sale item (s) hair accessories and swimwear (due to hygiene reasons) are not exchangeable or refundable. Please also note that we do not take accept returns on any Pre-Order items, we do however, accept exchange for a different size of the same style.


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